-
How do you deal with difficult people?
1 Lesson-
StartLecture 5 Assignment 1 Dealing with difficult people assessment
-
-
Dealing with difficult people tips & strategies
16 Lessons-
StartLecture 6 Dealing with difficult people tips & strategies, introduction
-
StartLecture 7 Assignment 2 Dealing with difficult people action plan
-
StartLecture 8 Communication & building rapport
-
StartLecture 9 Listening
-
StartLecture 10 Asking questions
-
StartLecture 11 Non verbal communication
-
StartLecture 12 Emotional intelligence
-
StartLecture 13 Other skills for dealing with difficult people
-
StartLecture 14 Communication styles
-
StartLecture 15 Communication types
-
StartLecture 16 Conflict management & resolution strategies
-
StartLecture 17 A conflict management & resolution process
-
StartLecture 18 A process for dealing with difficult people
-
StartLecture 19 Specific types of difficult people & how to deal with them (Part 1)
-
StartLecture 20 Specific types of difficult people & how to deal with them (Part 2)
-
StartLecture 21 Dealing with difficult people tips & strategies, summary
-
-
Dealing with difficult people plan
1 Lesson-
StartLecture 22 Dealing with difficult people action plan
-
How to deal with difficult people in life & at work
Learn how to positively & effectively deal with difficult people with over 50 practical tips & strategies
Course Summary
How to deal with difficult people in life and at work
Learn how to positively and effectively deal with difficult people with over 50 practical tips and strategies
Do you want to understand more about how to communicate with difficult people?
Do you want to learn more about how to positively deal with difficult people in your life and at work?
Do you want to develop your skills to effectively deal with difficult people going forward?
Do you want to improve difficult relationships in your life and at work?
This course is a practical action oriented course designed to give you the tools, tips & strategies to positively and effectively deal with difficult people in your life and at work.
This course aims to give you an insight into communicating with and dealing with difficult people, as well as to look at how you deal with difficult people and identify the areas you want to improve on. The course will also give you a wide range of tools, tips and strategies to use to positively and effectively deal with difficult people in your life and at work.
As you go through the course you will be able to apply the learnings and develop your own personalised action plan to positively and effectively deal with difficult people in your life and at work going forward.
The course is designed to be practical and relevant to real life. It includes lots of ideas, tips and strategies, straightforward explanations and lots of information as to how to positively and effectively deal with difficult people. It is not a theoretical or academic course on dealing with difficult people.
What are the course aims?
The course aims to provide you with:
* An insight into communicating with and dealing with difficult people.
* An opportunity to look at how you deal with difficult people and identify the areas you want to improve on.
* A range of tools, tips and strategies to use to positively and effectively deal with difficult people in your life and at work.
* A personalised action plan to positively and effectively deal with difficult people in your life and at work.
What is included in the course?
The course has the following sections:
* Introduction: including an introduction to the course and the tutor.
* Difficult people and the challenges of dealing with them, including looking at what is a difficult person and the challenges of dealing with difficult people.
* Dealing with difficult people assessment, including an assignment for you to complete to understand how you currently deal with difficult people and to identify areas you would like to improve on.
* Dealing with difficult people tips & strategies: including looking at a range of tips and strategies for effectively dealing with difficult people. This section also includes an assignment to complete to understand the action you want to take to positively and effectively deal with difficult people going forward.
* Dealing with difficult people plan: including your dealing with difficult people assessment and your dealing with difficult action plan to effectively deal with difficult people going forward.
* Course summary: including a short summary of the course.
We have also included introductions and summaries throughout the course to help with learning.
The course is in short bite sized lectures and you can see the detailed course content in the course curriculum.
Practical activities - Developing your own personalised dealing with difficult people plan
There are assignments to complete as you go through the course to develop your own personalised dealing with difficult people plan. These include an assessment of how you currently deal with difficult people and developing your action plan to positively and effectively deal with difficult people going forward. You will need to allow additional time in addition to the duration of the videos to complete the assignments.
What will you learn?
By the end of the course, you will:
* Understand more about communicating with and dealing with difficult people.
* Understand how you currently deal with difficult people and the areas you want to improve on.
* Have an action plan in place to positively and effectively deal with difficult people going forward; and
* Have access to a range of dealing with difficult people tips and strategies to use to positively and effectively deal with difficult people in your life and at work.
Important notes & more about the course
If you are already very knowledgeable about dealing with difficult people, this course may not be for you. Please check the curriculum carefully before signing up for the course.
You can watch the lectures at your convenience on your computer, tablet or smart phone. You can choose to complete the whole course or just watch the lectures that are most relevant to you, whichever you prefer. You can watch each lecture in full or just the elements you want to watch and you can stop a lecture at any point if you want to study the content in more detail.
Good luck
Good luck with the course and I hope you find it invaluable.
Course Curriculum
Liz Makin
Liz Makin is an online course instructor specialising in personal development, with courses on anxiety management, coaching, communication, conflict management, people management skills, resilience, soft skills, stress management, time management and work life balance.
As well as publishing online courses, Liz is an experienced business coach, business mentor and stress management consultant based in England with over 25 years of business experience at senior management and director level, as well as a Masters degree in Coaching and Behavioural Change.
Liz has been running her own business Makin It Happen - Coaching, Mentoring & Stress Management since 2002, which provides business coaching, business mentoring and stress management to business owners, directors, managers and professionals from small and medium sized companies to international organisations.
Liz support clients to maximise the performance of their business, to maximise their own personal performance at work, in dealing with high levels of stress at work or in their business, when going through stressful and challenging times and in managing stress and building resilience to stress over time.
